How to Get a Refund for a Defective Product in India
A practical checklist for asking for repair, replacement, refund, or compensation when a product is defective.
If a product is defective, damaged, fake, unsafe, or different from what was promised, Indian consumer law gives you options. The fastest path is usually written escalation with proof.
Start with written proof
Email the seller, platform, or manufacturer with invoice details, photos, videos, warranty information, and the exact remedy you want. Written proof matters more than phone calls.
Ask for a clear remedy
State whether you want repair, replacement, refund, cancellation, or compensation. Give a reasonable deadline and keep all support ticket numbers.
Escalate if ignored
Use the platform grievance channel, National Consumer Helpline, and e-Daakhil if the issue remains unresolved. Keep the product and packaging if they are evidence.