Right to Report UPI and Online Banking Fraud
Victims of unauthorised digital transactions should immediately report fraud to bank and cybercrime channels.
🗣️ What this means for you
If money is taken from your bank account, UPI, card, wallet, or net banking without your consent, report it immediately. Quick reporting improves the chance of blocking the money trail and may limit your liability under RBI customer protection rules.
Step-by-Step Action Plan
Call 1930 immediately and file a report on cybercrime.gov.in.
Call your bank helpline and block UPI, card, net banking, and account access if needed.
Ask the bank for a complaint or dispute reference number.
File a police complaint or FIR for serious fraud.
Escalate to the RBI Integrated Ombudsman if the bank does not resolve the complaint.
⚖️ The Relevant Law
RBI customer protection circulars and Information Technology Act, 2000 (2017)
RBI directions on unauthorised electronic banking transactions
"Banks are required to provide channels for reporting unauthorised electronic transactions and handle customer liability based on reporting time and fault."
⚠️ Punishment / Penalty
Fraudsters can face criminal prosecution. Banks may be required to reverse or compensate unauthorised transactions depending on reporting time and facts.
Required Documents
- 📄Bank statement
- 📄Transaction ID or UTR
- 📄Screenshots or SMS alerts
- 📄Bank complaint number
- 📄Cybercrime acknowledgement